1. REFUND POLICY 1.1 Cancellations after a confirmed booking have a 10% cancellation fee. 1.2 There are no refunds for no-show bookings, for any reason.
2. AMENDMENT POLICY 2 Date Change – available within 24 hours of making the original booking – free of charge. Requests must be submitted in writing to hello@balifloatincompany.com within 24 hours of making the original booking. 2.1 Please note: reservations office hours are 8am – 3pm daily. Requests outside of office hours will be responded to the following morning. 2.2 Amendment requests must be submitted in writing with original booking confirmation attached to hello@balifloatincompany.com by latest 8pm (Bali time) 48-hours in advance of your booking delivery time/date. 2.3 Failure to receive the delivery on the day of booking is considered a no show and 100% cancellation fee applies.
3. DELIVERY RESERVATIONS 3 Delivery reservations may be cancelled with no refund after 15 minutes past the delivery window if no one is at the villa to receive the delivery.
